ace365bet Privacy Policy
Your personal information is of the highest importance to us. This policy clearly explains how we collect, use, and protect your data.
01 Introduction
ace365bet is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") applies to the ace365bet website, mobile platform, and all associated services.
By reading this policy you will learn what types of information ace365bet collects, how that information is used, with whom it may be shared, and what steps we take to protect your data. By using our platform you agree to the terms of this Privacy Policy.
ace365bet provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. Our privacy policy has been developed in accordance with international data protection standards.
02 Information We Collect
ace365bet may collect information about you through various means. This information falls into two categories:
2.1 Information You Provide Directly
- At registration: your full name, date of birth, and national identity card number
- Contact information: email address and mobile number
- Financial information: bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Identity verification documents (as part of the KYC process)
- Messages and information provided when contacting our support centre
2.2 Automatically Collected Information
- IP address, device type, operating system, and browser version
- Date, time, and duration of access to the platform
- Browsing history, page visit data, and click patterns
- Gaming history, bet amounts, and transaction details
- Information collected through cookies and similar tracking technologies
- Referral sources and marketing campaign data
03 How We Use Your Information
ace365bet uses your information only for lawful and specific purposes. The main purposes for which information is used are described below:
3.1 Account Management and Service Delivery
Your information is used to complete your registration, verify your account, and deliver all of ace365bet's gaming services without interruption.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals, issue bonuses, and prevent financial fraud.
3.3 Security and Fraud Prevention
Information is analysed to detect unauthorised access to accounts, monitor suspicious activity, and ensure platform security.
3.4 Customer Support
Your account and transaction history is used to provide accurate answers to your queries and complaints and to resolve issues.
3.5 Service Improvement and Personalisation
Information is used to analyse your gaming preferences in order to deliver a personalised experience and improve the quality of ace365bet's services.
3.6 Legal Compliance
Information may be retained and used to comply with applicable laws, regulations, and regulatory directives, and to respond to lawful requests from authorities.
04 Data Storage and Security
ace365bet follows high-standard technology and processes to protect your information. The key components of our security measures are described below:
- SSL Encryption: All your information is protected in transit through 128-bit SSL encryption, preventing any third party from intercepting it.
- Secure Servers: Our servers are protected by industry-standard firewalls and access control systems.
- Password Hashing: User passwords are never stored in plain text — they are hashed using advanced cryptographic algorithms.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
- Restricted Access: Only authorised personnel are granted access to the specific information required for their designated tasks.
Information is retained in accordance with legal requirements or regulatory directives. Even after an account is closed, certain information may need to be retained for the legally prescribed period.
05 Disclosure and Sharing of Information
ace365bet does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
5.1 Service Provider Partners
Minimum necessary information may be shared with trusted third parties who assist with payment processing, technical infrastructure, customer support, and fraud prevention. These partners are contractually bound to comply with ace365bet's privacy policy.
5.2 Legal Obligations
Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law.
5.3 Business Changes
If ace365bet participates in a merger, acquisition, or asset transfer, your information may be shared with the relevant parties; however, you will be notified in advance in such cases.
5.4 With Your Consent
Outside of the circumstances described above, your information will not be shared with any third party without your explicit consent.
06 Cookies Policy
Cookies and similar technologies are used on the ace365bet website. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for login status, session security, and core functionality — these cannot be disabled.
- Functional Cookies: Used to remember language preferences, layout settings, and personal preferences.
- Analytics Cookies: Used to analyse browsing patterns and improve services.
- Marketing Cookies: Used to display relevant offers and promotional content.
6.2 Managing Cookies
You may have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some ace365bet services to not function properly.
07 Your Rights
As a user of ace365bet, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that data processing be limited in certain cases.
- Right to Object: The right to object to the use of your information for marketing purposes.
- Right to Portability: The right to receive a copy of your information in a structured format.
To exercise these rights, please contact our support team. We will process your request as promptly as possible.
08 Third-Party Links
The ace365bet platform may occasionally contain references to third-party websites or services. ace365bet is not responsible for the privacy practices of these third parties.
You are advised to read the privacy policy of any third-party website before visiting it. ace365bet is responsible for the protection of your information only within its own platform.
09 Protection of Minors
ace365bet is for individuals aged 21 or older only. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.
If a minor's information accidentally enters our system, the relevant account will be closed immediately and the collected information will be deleted. If you become aware of any such incident, please notify our support team.
10 Privacy Policy Changes
ace365bet reserves the right to amend and update this Privacy Policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- By publishing the updated policy on our website with the date of the update noted
- By sending a notification to your registered email address
- By displaying a notification when you log in to the platform
Continued use of ace365bet after changes take effect will be considered as your acceptance of the revised policy. You are therefore advised to review this policy regularly.
11 Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with us. The ace365bet support team is always here for you.
- Get instant support via 24/7 live chat
- Email: [email protected]
For privacy-related requests, please include "Privacy Request" in the subject line. We will respond to your request as soon as possible.