ace365bet Frequently Asked Questions

Opening an account at ace365bet is simple. You need an active mobile number, a valid email address and a strong password. Once registration is complete, you can start playing with a minimum deposit of ৳100 via bKash, Nagad or Rocket. Only those aged 21 or above are eligible to open an account.

No. Under ace365bet's policy, only one account per person is allowed. Any attempt to open a second account using the same mobile number or email will be automatically rejected, and the existing account may be suspended. If you have an issue, contact us via live chat.

Go to the ace365bet Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Enter the code correctly and you will be able to set a new password. The whole process takes just a few minutes.

Yes, to ensure security and fair play, ace365bet may request identity verification in certain cases — particularly before large withdrawals. This keeps your account protected and helps prevent fraud. The support team will guide you through the entire process.

Yes, ace365bet is fully mobile-friendly. You can log in from the browser of any Android or iOS smartphone by visiting the ace365bet Login page. The site is built with a responsive design, so all features work normally even on a small screen.

ace365bet supports all popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 for all methods. Deposits are generally credited to your account instantly.

Deposits via bKash or Nagad are usually instant — in most cases credited within a few seconds to a few minutes at most. Bank transfers may take slightly longer. If you have a problem, let us know via live chat.

The minimum withdrawal amount at ace365bet is ৳500. After approval, funds typically reach your bKash, Nagad or Rocket within 10 to 45 minutes. Every withdrawal process is secure and SSL-encrypted.

ace365bet itself does not charge any additional fees for deposits or withdrawals. However, your bKash, Nagad or bank may apply their own transfer charges — that is subject to each service provider's own policy. Contact support for more details.

Yes, Nagad is one of the supported payment methods at ace365bet. Just like bKash, both deposits and withdrawals can be made with Nagad. The minimum withdrawal amount is ৳500 and processing time is generally 10–45 minutes.

ace365bet accepts transfers from most commercial banks in Bangladesh, such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. Bank transfers may take a little longer to process. Ask via live chat for full details.

Go to the cricket section at ace365bet and choose your preferred match from the BPL fixture list. You can bet on various markets including match winner, toss winner and top batsman. Enter your stake in the bet slip and confirm. In live betting, odds keep updating while the match is in progress.

Yes, ace365bet supports betting on IPL, ICC T20 World Cup, BPL and other major international tournaments. You can also bet on Bangladesh Tigers matches. Available matches are listed in the cricket section.

The slots section features hundreds of games from top providers including PG Soft, Pragmatic Play and JILI. You will find a wide collection ranging from popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems to fishing games. New games are added regularly.

RTP (Return to Player) is the percentage of total money wagered in a game that is returned to players on average over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered — but this is a long-term average, not a guaranteed result for every session. ace365bet ensures fair play.

In the live section of ace365bet Casino, you will find various games run by Evolution Gaming and Ezugi, including Live Baccarat, Live Roulette, Live Blackjack and Live Sic Bo. Enjoy the experience of playing directly with a real dealer.

Yes, all games at ace365bet are mobile-optimised. Slots, live casino and cricket betting work equally well on any modern browser on Android or iOS. There is no need to download a separate app — just play directly in your browser.

New members receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and ৳1,500 bonus is added — total ৳2,500; deposit ৳14,000 and you receive the maximum ৳10,000 bonus — total ৳24,000. The wagering requirement for using the bonus is 10x.

A 10x wagering requirement means you must wager 10 times the bonus amount before you can withdraw. For example, if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets before that amount becomes withdrawable. See the terms and conditions for details on bonus validity and eligible games.

The ace365bet VIP programme has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). You can move to a higher tier through regular play, and cashback is credited directly to your account every week.

Generally, bonuses can be used on slots and certain casino games. Some games may contribute less or nothing towards wagering. Terms vary for each bonus — check the terms and conditions page for details or ask via live chat.

ace365bet runs special promotional offers during Eid, Pohela Boishakh and major cricket tournaments. These offers are available for a limited time. Check the promotions section of the site or ask via live chat to find out about the latest offers.

Yes, ace365bet uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are completely safe. The platform is regularly audited to ensure fair play. See the privacy policy for more details.

ace365bet is for those aged 21 or above only. Opening an account or playing by anyone under age is strictly prohibited. If an account is suspected to belong to an underage person, that account will be suspended without verification.

ace365bet believes in responsible gaming. If you feel you are unable to control your play, visit the responsible gaming page to see options for self-exclusion or setting limits. The support team is always ready to help you.

To take a temporary break, contact ace365bet's 24/7 live chat or email [email protected]. Upon your request, your account can be suspended for a specified period or permanently. Play responsibly.

The ace365bet support team is available in Bengali via live chat seven days a week, twenty-four hours a day. You can also contact us by email: [email protected]. Quick answers to any question are generally available.